🚚 Product Delivery and Collection Terms

Please read the following delivery and collection terms carefully.

1. 🚚 Home Delivery (Courier Service)

📅 Delivery Timeframes and Fees

• Standard Delivery: Delivery is available throughout Georgia within 3–5 business days from the date of purchase.

• Promotional Periods: Orders placed during promotional periods may take 5–7 business days to be delivered.

• Delivery Fee: The delivery fee depends on the product's weight and is calculated automatically at checkout.

⚠️ Note: The delivery fee is subject to change. You will be notified in advance of any changes.

⏱️ Delivery Process and Conditions

• The courier will notify you of the scheduled delivery time one hour before arrival.

• Upon receiving the order, the customer must present a valid ID to the courier and sign the delivery note.

• Redelivery: If you are unavailable to receive your order at the agreed time, an additional delivery fee will apply for redelivery.

• Restrictions: The delivery service does not include unloading the products or carrying them to upper floors.

  • Home delivery is not available for Nova-manufactured products or other excluded items.

2. 📦 Order Handover and Inspection

• 🔑 Unique SMS Code: When your order arrives, a unique code will be sent to your registered contact number. Providing this code to the courier confirms that you have received your order and have no complaints regarding the condition of the product.

• 🔎 Right to Inspect Upon Delivery: Before providing the code, you have the right to open the package in the courier's presence and visually inspect the product's condition.

• ❌ Reporting Damage or Discrepancies: If any damage or discrepancies are identified during the inspection, you must report them at the time of handover, while the courier is still present.

⚠️ Important: Once the unique code has been provided, confirming receipt of the order, no further claims regarding visible damage to the product will be accepted. The company will not be held responsible for such damage, as the delivery process will be considered completed and confirmed.

3. 🏬 Branch Collection

• Collection Timeframe: Products can be collected from the showroom within 5–7 business days from the date of purchase.

• 💬 Wait for a Notification: Before visiting the store, please wait for an SMS notification confirming that your order is ready for collection.

• 🔎 On-Site Inspection: When collecting your order from a branch, you must inspect the product on site and make sure it has no visible damage or discrepancies. Claims regarding visible defects will not be accepted after you have left the branch.

4. 🚫 Order Cancellation

• An order can only be cancelled if the product has not yet been dispatched to the delivery location at the time the cancellation request is submitted.

• If the product has already been handed over to the courier, the delivery fee will not be refunded.